Privacy Policy — CallForcePro

Last updated: July 2026

This Privacy Policy explains how CallForcePro ("we," "us," or "our") collects, uses, and protects information in connection with the CallForcePro AI receptionist service ("Service").

1. Information We Collect

From you (our business customer): name, business name, business address/service area, phone number, email address, and billing information (collected and processed by our payment provider, not stored directly by us).

From your customers (callers): when the Service handles a call on your behalf, we may collect the caller's phone number, name, and the service details they provide (e.g., the issue they're calling about, preferred appointment times, service address). Calls may be recorded or transcribed to enable call summaries and appointment booking.

2. How We Use Information

We use the information collected to: operate and improve the Service, answer and route calls, book appointments into your calendar, send you call summaries and confirmations, communicate with you about your account, and process payments.

3. How Information Is Shared

We share information with the third-party service providers that power CallForcePro, including our call-handling provider, automation/workflow provider, calendar and scheduling providers, and payment processor. These providers process information only as necessary to deliver the Service and are not authorized to use it for their own purposes. We do not sell your information or your customers' information to third parties.

4. Data Retention

We retain account and call information for as long as your account is active, and for a reasonable period afterward for recordkeeping and legal purposes, after which it is deleted or anonymized.

5. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure.

6. Your Rights

You may request access to, correction of, or deletion of the information we hold about your business by contacting us. If you are a caller whose information was collected during a call to one of our client businesses, you may direct requests to that business directly, or to us and we will forward your request.

7. Children's Privacy

The Service is intended for business use and is not directed at, nor do we knowingly collect information from, individuals under 18.

8. International Data

CallForcePro is operated internationally. By using the Service, you acknowledge that information may be processed in countries other than your own, including the United States and the European Union, by us and our service providers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date.

10. Contact

Questions about this Privacy Policy can be sent to john@callforcepro.com.