Terms of Service — CallForcePro
Last updated: July 2026
Welcome to CallForcePro. These Terms of Service ("Terms") govern your use of the CallForcePro AI receptionist service ("Service"), provided by CallForcePro ("we," "us," or "our"). By signing up for or using the Service, you agree to these Terms.
1. Description of Service
CallForcePro provides an AI-powered virtual receptionist service for plumbing and home-service businesses. Depending on your selected plan, the Service answers inbound calls, captures caller and service details, and may book appointments directly into your business calendar.
2. Plans and Pricing
Current plans, features, and pricing are listed on our website at callforcepro.com. We reserve the right to update pricing for new customers at any time; changes will not affect your existing plan without advance notice.
3. Setup and Onboarding
After you provide the information we request to configure your account, setup typically takes 10–14 business days. Setup fees are due at the time of signup and are non-refundable once configuration work has begun.
4. Payment
Payments are processed by our third-party payment provider. By subscribing, you authorize recurring charges for your selected plan until you cancel. You are responsible for keeping your payment information current.
5. Cancellation
You may cancel your subscription at any time by contacting us. Cancellation takes effect at the end of your current billing period. Setup fees are not refunded upon cancellation.
6. Service Availability and Limitations
The Service relies on third-party infrastructure (including telephony, calendar, and AI providers) and may occasionally be unavailable due to factors outside our control. While we work to ensure reliable call handling, we do not guarantee that every call will be answered or booked correctly, and we are not liable for missed calls, missed appointments, or lost business resulting from Service downtime, technical errors, or third-party outages.
7. Your Responsibilities
You agree to provide accurate business information for Service setup, and to promptly notify us of any changes (business hours, services offered, staff, calendar access, etc.) that affect how the Service operates on your behalf.
8. Data and Privacy
Our collection and use of information is described in our Privacy Policy. By using the Service, you also agree to the Privacy Policy.
9. Intellectual Property
All software, prompts, workflows, and materials used to deliver the Service remain the property of CallForcePro. You are not granted access to backend systems, credentials, or configurations.
10. Termination
We may suspend or terminate your access to the Service if you fail to pay amounts due, violate these Terms, or use the Service for unlawful purposes.
11. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
12. Limitation of Liability
To the maximum extent permitted by law, CallForcePro's total liability for any claim relating to the Service is limited to the amount you paid us in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.
13. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Refund Policy
Setup fees are non-refundable once configuration work has begun, as outlined in Section 3. Monthly subscription fees are billed in advance and are non-refundable for partial billing periods; you may cancel at any time to stop future charges, as outlined in Section 5. If you believe you were charged in error, contact us at john@callforcepro.com within 14 days of the charge and we will review your request.
15. Contact
Questions about these Terms can be sent to john@callforcepro.com.